Frequently Asked Questions
What services do you offer?
We provide investment advisory, wealth management and fiduciary services.
Who can benefit from your products and services?
Our products and services are designed to cater to individuals, families, businesses and corporate & government institutions.
How do I get started?
You can get started by reaching out via our website or visiting any of our office locations. We are readily available to offer professional advice that meets and surpasses your financial goals. Get started here: [link]
Is my information secure?
Absolutely. We prioritize your data privacy and use industry-standard encryption and compliance protocols to keep your information safe. You can read our data protection policy here: [link]
What makes Capital Express different from other financial institutions?
We combine expertise, innovative technology, and personalized service to deliver long-term value to our clients. Our mix of expertise and experience sets us apart.
Do I need a large amount of capital to work with you?
Not necessarily. We offer flexible entry points based on your needs. Whether you are starting to build wealth or managing complex assets, we have tailored solutions to meet your needs.
Can I monitor my investments online?
Yes. Our digital platforms allow you to track your portfolio, review reports, and communicate with your financial consultant – 24/7.
How do you manage risks?
We assess your risk profile, financial goals and market conditions to craft well-informed strategies designed to protect and grow your wealth based on your risk appetite.
Are your services regulated?
Yes. All our services are fully licensed and regulated by the Securities and Exchange Commission (SEC). We operate in full compliance with local and international financial regulations and reporting standards.
What is the minimum investment to get started?
We welcome investors at all levels. The minimum investment typically depends on the asset class. Please contact us for specific requirements.
Can I trade on both local and international markets?
Yes. We provide access to the Nigerian Exchange and select international markets through strategic global partnerships.
Can I automate my trades or set investment targets?
Yes. Our platform supports conditional orders, automated investment plans, and alerts to help you manage your portfolio efficiently.
Can you send my CSCS statement?
Yes. We can share your statement with you on request.
Can you recommend a good stock to buy?
Kindly go through the stock recommendations for the week to guide you.
How can I sell my shares?
Kindly send your mandate through your designated WhatsApp line or email.
How can I get my dividend payment?
Kindly scan a clear copy e-dividend filled form with your banker’s confirmation of signature and processing fee payment alert slip to us.
Can you send breakdown of the stocks I purchased?
Kindly check your mail or WhatsApp for your contract note.
How are portfolios structured and monitored?
Portfolios are customized based on thorough financial assessments and are continuously monitored by our dedicated team. We adjust allocations in response to market trends, economic indicators, and client goals.
Do you offer discretionary portfolio management?
Yes. Our discretionary portfolio management service allows our experienced managers to make timely, informed decisions on your behalf, following a clearly defined mandate.
How are your investment decisions made?
We use a combination of fundamental and quantitative analysis, supported by proprietary tools and global market insights, to guide our investment decisions.
How do I liquidate my existing investment?
Kindly send your instruction through our designated communication channels.
Can I collect some part of my investment any time I want it?
Yes. You can send us your instruction through our designated communication channels.
Is there any penalty charge if I collapse my investment before expiry date?
There is no penal charge. Your interest will be calculated over the number of days the investment stays with us.
What types of trusts do you manage?
We manage a wide range of trusts, including private trusts, living trusts, education trusts, wills, estate planning arrangements, employee benefit trusts, corporate trusts, debt instruments trusts, custodial and nominee services.
How do you protect the interests of bondholders or investors?
We ensure the issuer meets all covenants and obligations, monitor fund flows, enforce legal rights, and act in the best interest of the bondholders as outlined in the trust deed.
What is a trust deed, and why is it important?
A trust deed is a legal document that outlines the terms and conditions of the trust arrangement, including the roles, responsibilities, and rights of all parties involved. It is central to trustee operations.
Do you offer trustee services for wills and estates?
Yes. We serve as executors or trustees in estate planning, helping to distribute assets according to a will or trust agreement while ensuring legal compliance and minimizing family disputes.
Can a company appoint your firm as a trustee for its retirement fund?
Yes. We act as trustees for pension and employee benefit schemes, ensuring compliance with relevant pension laws and investment governance.
How do you ensure confidentiality and security of trust assets?
We implement strong internal controls, operate under strict confidentiality policies, and use secure financial platforms to protect all trust-related information and assets.
How can I appoint your firm as a trustee?
Simply contact our trust services team. We’ll guide you through the required documentation, trust deed preparation, and onboarding process to establish a secure and compliant relationship.